FAQ
Use this FAQ for a concise overview of the product and order experience at Topicals.
What can I shop for here?
The catalog consists of the store's current product categories: Brightening & Exfoliating Bundle, Brightening + Clearing Routine, Brightening Hydrogel Eye Masks, brightening patches, Brightening Under Eye Patches for Dark Circles, Bundles, Clarifying + Calming Mask, Clarifying + Calming Mist, Dark Spot + Discoloration Routine, Exfoliating Dark Spot Peel Pads, Fitted T-Shirt, For Acne & Dark Spots, For Acne-Prone Skin, For Bumps + Uneven Texture, For Dark Spots & Discoloration, For Dark Spots + Discoloration, For Dark Spots + Uneven Skintone, For Discoloration + Uneven Skintone, For Dry Lips & Eczema-Prone Skin, For Dry Skin & Hyperpigmentation, For Dry, Eczema-Prone Skin, For Even Skin Texture, For Ingrowns & Discoloration, For Ingrowns & Textured Skin, For KP, Dry, and Textured Skin, Ft. New Pomegranate Shade, Glossy Balm for Soothing + Hydration, Hydrating Mask, Limited Edition Colorway, Limited Edition Kit, Silicone Scrubber, Soap DIsh, Tinted Balm for Soothing + Hydration, Travel Soap Tin, Tube Key, With AHAs + BHAs, With Retinol and AHAs; consult the individual listing for factual uses, variants, pricing, ingredients or materials, care guidance, and safety directions when provided.
May I return or exchange a purchase?
An eligible item can be returned or exchanged within 30 days of delivery; approved return postage is paid by Topicals, including when the issue is damage, defect, error, or omission.
Change-of-mind exclusions apply to personalized merchandise, Final Sale or clearance items, gift cards, and opened intimate or hygiene-sensitive goods, but verified quality and fulfillment problems remain protected.
Where will my order be delivered?
Delivery is U.S.-only, with complimentary standard shipping and a tracking number supplied by Topicals.
When can I expect shipment?
Topicals generally processes orders within 1–2 business days, followed by an estimated 4–6 business days in carrier transit.
How quickly are refunds returned?
Topicals returns an approved refund to the original payment method within 5-10 business days.
What payment methods does checkout accept?
Topicals settles payments in USD and accepts Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Applicable taxes are collected as required by law.
When is cancellation available?
Contact Topicals before dispatch to request cancellation; a shipped order follows the published Refund Policy.
How do I reach customer service?
Customer service is available through support@topicalscare.shop, 512-773-8496, and 505 Westminster Ave, Elizabeth, New Jersey, 07208, United States during Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT)).
Merchant Information
Business name: Topicals
Brand or store name: Topicals
Email: support@topicalscare.shop
Phone: 512-773-8496
Physical address: 505 Westminster Ave, Elizabeth, New Jersey, 07208, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))