Terms of Service

The following conditions apply to lawful use of the Topicals website and to every order accepted for U.S. delivery.

Acceptable Use

Any person using Topicals must act lawfully and keep the submitted contact, payment, and delivery details accurate.

Fulfillment and Tracking

Orders are limited to U.S. delivery with free tracked standard shipping. Topicals generally needs 1–2 business days to process an order and carriers usually need 4–6 business days after dispatch, subject to delays.

Post-Purchase Rights

Customers have a 30-day eligible return and exchange window. Store-paid approved return shipping and the 5-10 business-day original-payment refund timeline are governed by Topicals’s Refund Policy.

Custom goods, clearance or Final Sale products, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns, but this does not limit rights for damage, defects, wrong items, or missing goods.

Prices, Payments, and Taxes

All displayed transaction amounts are settled in USD, with legally required taxes assessed by Topicals at checkout.

Order Acceptance

A customer may seek pre-shipment cancellation, while shipped purchases proceed under the Refund Policy. Topicals reserves the right to reject transactions presenting fraud, legal, authorization, or material-pricing concerns.

Merchant Information

Business name: Topicals
Brand or store name: Topicals
Email: support@topicalscare.shop
Phone: 512-773-8496
Physical address: 505 Westminster Ave, Elizabeth, New Jersey, 07208, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))