Shipping Policy

This Shipping Policy outlines Topicals’s U.S.-only service, free standard delivery, fulfillment schedule, and tracking practices.

Where We Ship

Topicals does not currently ship outside the United States. Standard shipping is free for all eligible U.S. orders, with no minimum purchase requirement.

Shipment Confirmation and Tracking

A dispatch notice containing the carrier tracking details is sent for every shipped order by Topicals.

Address accuracy is the customer’s responsibility. Notify Topicals at support@topicalscare.shop as soon as possible about an error, because changes may be unavailable after processing starts.

Fulfillment Schedule

Topicals normally processes an order in 1–2 business days. After dispatch, standard carrier transit is estimated at 4–6 business days.

Processing and transit estimates may be affected by holidays, weather, carrier disruption, unusually busy periods, or incomplete address information.

Order Changes and Support

Pre-shipment cancellation requests are accepted, while post-shipment requests proceed under the Refund Policy. Applicable taxes are calculated as legally required.

Shipping support is available through support@topicalscare.shop and 512-773-8496 during Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT)), including help with tracking, delays, damage, or missing goods.

Merchant Information

Business name: Topicals
Brand or store name: Topicals
Email: support@topicalscare.shop
Phone: 512-773-8496
Physical address: 505 Westminster Ave, Elizabeth, New Jersey, 07208, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))